Privacy Policy

1. Introduction

Aivance Pte. Ltd. ("Aivance", "we", "us", "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit aivance.com.sg or interact with us.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identification data: full name, company name, job title.
• Contact data: email address, telephone number, mailing address.
• Enquiry and booking data: details you provide when submitting a contact form, booking a consultation call, or downloading a resource.
• Engagement data: records of services requested, correspondence, and meeting notes.
• Technical data: IP address, browser type, device information, cookies data, pages visited, and time spent on site.
• Marketing preferences: your communication and content preferences.

3. How We Collect Your Personal Data

• Forms on our website, including contact forms, consultation booking forms, and resource download requests.
• Direct interactions by email, telephone, video call, or in-person meetings.
• Automated technologies such as cookies, server logs, and analytics tools.
• Publicly available sources such as LinkedIn or company websites, where relevant to a business enquiry.

4. Purposes for Which We Use Your Personal Data

We collect and use your personal data to:

• Respond to your enquiries, consultation requests, or resource downloads.
• Provide and improve our AI governance consulting services.
• Schedule and manage consultation calls and client engagements.
• Send administrative communications, project updates, and invoices.
• Send newsletters or marketing communications you have consented to receive, and which you may unsubscribe from at any time.
• Conduct website analytics and improve the user experience.
• Comply with legal, regulatory, and audit requirements.
• Protect our rights, property, and the safety of our users.

5. Consent

By providing your personal data to us, you consent to its collection, use, and disclosure for the purposes described in this Policy. Where we rely on consent as the legal basis for processing, you may withdraw your consent at any time by contacting our Data Protection Officer (see section 13). Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Cookies and Similar Technologies

We use cookies and similar technologies to recognise your browser, improve site performance, measure usage, and personalise content. We use analytics cookies (such as those provided by Google Analytics or similar tools) to understand how visitors use our site. This data is aggregated and does not identify you personally.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of this website.

7. Disclosure of Personal Data

We may disclose your personal data to:

• Third-party service providers engaged to support our operations, including website hosting, email delivery, scheduling tools, and analytics platforms, who process data on our behalf under appropriate data processing agreements.
• Professional advisers such as lawyers or accountants, where necessary.
• Government agencies, regulators, courts, or law enforcement when required by law.
• A successor entity in the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties or share it for third-party marketing purposes.

8. International Transfers

Some of our third-party service providers may be located or operate infrastructure outside Singapore (for example, cloud hosting or email services). Where we transfer personal data outside Singapore, we take steps to ensure that the receiving party provides a standard of data protection comparable to the PDPA, including through contractual arrangements where appropriate.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, or disposal. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. When personal data is no longer needed, we securely delete or anonymise it.

11. Access, Correction, and Withdrawal of Consent

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent to our use of your personal data.

To exercise any of these rights, please contact our Data Protection Officer in writing using the details in section 13. We will respond within the timeframe required by the PDPA. We may charge a reasonable administrative fee for processing access requests.

12. Data Breach Notification

In the event of a data breach that is likely to result in significant harm to you, we will notify you and the Personal Data Protection Commission (PDPC) as required under the PDPA Notification Obligation.

13. Data Protection Officer

• Name: A. Hendrikse
• Email: dpo@aivance.com.sg
• Address: 68 Circular Road, #02-01, Singapore 049422

14. Updates to This Policy

We may update this Policy from time to time to reflect changes in our practices or applicable law. The latest version will always be posted on this page with an updated effective date. Continued use of our website or services after such changes constitutes your acknowledgement of the revised Policy.

15. Governing Law

This Policy is governed by the laws of Singapore. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the Singapore courts.